Helping teams build digital experiences people genuinely trust — by closing the gap between what platforms intend and what people actually encounter.
Platform design decisions ripple outward in both directions — toward the teams building them, and toward the people using them every day. I've sat on both sides of that equation.
Eight years of operator-level platform experience gave me something rare — an understanding of how systems actually behave at ground level, not just how they're designed to behave on paper. That perspective makes the research better. And it makes the strategies I build more likely to actually work.
Read the Full Story →Three disciplines that are most powerful when they work together — and rarely do.
I'm open to Trust & Safety, platform integrity, and compliance research roles — with teams who believe safety is a design challenge worth solving well. If you're building something that matters, I'd love to hear about it.
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